One platform for voice, digital and AI. Qoryvex brings every channel into a single queue, routes each customer to the one person best placed to help, and reaches customers before their problem becomes a call, then proves every contact it prevented.
Every contact centre answers customers. The next generation stops the contacts that never needed to happen, and proves each one against customers it deliberately left alone.
95% interval: 1,020 to 1,551. The whole range sits above zero, so the effect is real.
Illustration. Your numbers come from your own holdout group.
The customer finds out the hard way.
The renewal payment fails. Nobody tells the customer.
The service is suspended. They notice at checkout.
They call. Fourteen minutes in the queue.
An agent resends the payment link the customer never got.
One call, one frustrated customer, two days without service.
Fixed before it is noticed.
Your payment gateway reports the failure as a business event.
The checks pass: opted in to WhatsApp, no open case, inside contact hours.
WhatsApp: “Your renewal didn’t go through. Retry in one tap.”
The payment succeeds and the journey closes itself. No call.
No call, no suspension, payment recovered in eight minutes.
“Where is my order?”, twice.
The courier misses the delivery. Tracking still says “out for delivery”.
The customer starts a chat. The agent checks three systems.
Still no parcel. A second chat, and a complaint.
Two contacts, a complaint, and a customer who won’t order again.
The answer arrives before the question.
Your store reports the failed delivery through a webhook.
SMS with the new delivery window and the tracking link.
Delivered. The journey ends on the delivery event.
No contact. The customer knew before they wondered.
Everyone calls at once.
A fibre cut takes 3,200 accounts offline.
Calls flood in. The queue passes forty minutes.
Service is back. Many customers only learn it by calling again.
Thousands of identical calls and a lost morning for every agent.
One message each, at a pace you set.
Your monitoring raises the incident with the affected accounts.
Each customer gets one message with the expected fix time, paced so no channel is overwhelmed.
The incident resolves, and everyone it reached hears service is back.
Agents stay free for the customers who need a person.
Timelines are illustrations of the journeys Qoryvex ships as templates.
A loop, not a campaign. Every proactive journey is measured from its first day, and anything that isn’t working stops on its own.
Your systems already know when something goes wrong. Qoryvex acts first.
A fixed share of customers gets nothing. The difference is what you prevented.
What works keeps running. What doesn’t switches itself off and says why.
Before any proactive message, Qoryvex runs the same checks in the same order. The first one that fails stops the message, and the reason is recorded.
Consent, timing and frequency are never left to a model. That makes it safe to switch on, and easy to explain to a regulator.
A short tour of what sets Qoryvex apart, a customer’s journey through it, and the next generation: contacts prevented and proven. Sound on.
Qoryvex replaces a patchwork of phone systems, chat tools, bots and spreadsheets with one solution your customers, agents and auditors will all notice.
Calls, chats, emails and social messages share the same queues, the same routing and the same agent desktop.
Match customers to agents by real skill and proficiency, not by who happens to be free.
Build call, digital and proactive journeys by drag and drop, then test them before a single customer does.
Speech self-service, natural voice bots and live guidance that helps every agent perform like your best one.
Evaluate calls, forecast staffing and track adherence without leaving the platform.
Run in multiple regions with capacity that flexes to demand, while data stays where regulators expect it.
Qoryvex reads what the customer needs, checks every available agent's skills and proficiency, and connects the best match. Rules your admins edit once apply across every flow.
Configured once, shared by every channel, flow, bot and agent. Nothing to wire up twice.
Decides where every contact goes
Central routing policies by intent, language, value and history, deflection that measures itself, then the best-skilled agent.
Tells agents what to do next
Guidance and next-best-action that appear at the right moment in the conversation, designed by your team.
Answers from your own articles
One library grounds agents, email drafts and bots, with AI help to write and improve the articles.
Connects any system once
Set up a REST integration a single time and use it in flows, routing, guidance and workflows.
Each team gets a workspace designed around its day, with the same live data underneath. Nothing to stitch together, nothing to reconcile.
Presence, calls, chats, email, cases and wrap-up in a single desktop.
AgentsLive queues, listen, whisper and barge, reskilling on the fly.
Team LeadsCustomer profiles, identifiers and customer data, searched and corrected in one place.
Customer Data TeamsReal-time KPIs built for the big screen and kiosk displays.
FloorAgent, queue, bot and case reports, plus sentiment search across conversations.
AnalystsStereo call review, time-pinned scoring and automatic sampling.
QA TeamsSchedules, time-off, adherence and an API for your HR systems.
WFM PlannersVisual journeys for voice and digital, with simulation and live monitoring.
DesignersPrevora proactive journeys, intents, ActionIQ rules and agent workflows.
CX OwnersPreview, progressive, power, predictive and IVR campaigns, with adaptive pacing and a full audit trail.
Campaign ManagersPortfolio-first calling for virtual relationship managers.
Banking & WealthConfigure bots, prompts and AI providers, and choose where AI runs.
AI OwnersAgents, queues, entry points, templates and system settings, with Qoryvex Admin AI.
AdministratorsAI handles the routine, guides the complex, fixes problems in the background and always hands over to a person when it should. You decide which provider it uses, or run it privately on hardware you own.
Qoryvex listens for intent and sentiment in real time, then suggests the next best action so every agent performs like your best one.
Callers speak naturally and can interrupt the bot mid-sentence. Speech recognition works in the IVR, so "press 1" becomes optional.
Define intents, guidance rules and next-best-action prompts once, grounded in your own articles, and every agent sees the right one at the right moment.
Transcription, sentiment and conversation search run in the region where the call happened. Nothing leaves unless you allow it.
Tell Qoryvex Admin AI what you need in plain language. It turns the request into a clear plan, waits for your approval and then makes the changes, so routine setup takes a sentence instead of an afternoon of clicking.
Inside a proactive journey, the AI agent investigates and fixes the customer’s problem in the background, using only the tools you allow.
issue_creditamount: 50, invoice: INV-2291Every night Qoryvex scores how likely each customer is to contact you soon. Journeys can target likely callers, but the score only filters once it has beaten your rules on the holdout group.
Live controls are mapped to the frameworks your business answers to, and one click produces an evidence pack with a report, the evidence and a signed audit log.
Controls are mapped to each framework to support your compliance programme. Certification of your deployment remains with your organisation and its assessors.
Every edition includes the agent, supervisor and contacts consoles and multi-region voice. Step up any time without changing platforms.
For voice-first teams adding digital.
Prevention, proven, without AI.
Prediction and governed AI.
Licensed per agent and supervisor seat. Console access scales with your seats, with add-ons when you need more.
Tell us what your customers contact you about most. We will show you the journey that prevents it and the report that proves it.